Press Blogs

Extending HP DaaS reach with more choice and flexibility

By Bill Avey, Global Head and GM, Personal Systems Services, HP Inc.

September 18, 2018

It’s an “everything as a service” world, and we’re all living in it.

As we move from the information age to the experience age, there has been a major shift in the way we work and play. Consumers want products and services that automatically renew themselves and are more convenient to consume, and it’s no different in the working world.

More than 40 percent of small and medium-sized companies consider “as a service” critical to their organization1. Our goal for HP Device as a Service (DaaS)2
is to deliver that same type of user experience for computing. By combining hardware, intelligence, and lifecycle services, we simplify how IT organizations allocate and manage their devices while improving reliability and satisfaction. There is also the bonus of freeing up IT resources to focus on other priorities, not to mention greater financial predictability.

Additionally, 70 percent of companies are planning for or considering investing in effective analytics tools and skills3. HP TechPulse is a cornerstone of HP DaaS and enables HP Service Expertsto deliver superb management. This unique analytics technology monitors and predicts device health to help customers proactively manage multi-OS device environments and mitigate issues before they impact productivity.

Today, HP announced new enhancements for its partners and customers.


Enabling our partner ecosystem to plug and play

HP’s commitment to its partners is stronger than ever. The new enhancements in HP DaaS enable HP partners to accelerate their ability to easily offer the benefits of the “as a service” model to customers. This includes:

·         Multi-customer view for partners – This new capability allows partners to view incidents and reports for multiple customers from a single dashboard and logon, provide data-driven recommendations for optimization to their customers, and spot trends in their installed customer bases to structure more efficient responses to incidents. With this new dashboard view, partners can easily change from viewing key indicators for all customers to individual customers with a click of a button.

·         Business review templates – A new tool that helps partners more quickly and easily hold rich business reviews with their customers and to identify areas for optimization.

·         Added incidents to all HP DaaS plans – Incidents are alerts that flag issues that need to be addressed and they show up on the analytics dashboard of the HP DaaS portal; channel partners can now report on them to their customers.

·         New integration service – Incidents generated by HP TechPulse can interact with ServiceNow5, a leading IT services management system. With this add-on service, partners can use their helpdesk ticketing system to track and resolve incidents from HP TechPulse along with other IT issues they are tracking with ServiceNow before they affect users.


Delivering new insights and reports for customers

We’re building on HP TechPulse by adding new reports to help customers better manage and plan their IT resources. We’re providing more insightful reports to help IT be ahead of the curve on management and planning including a new Mobility Factor report that generates a user’s mobility rating, so security policies can be adjusted, and devices can be assigned based on user needs. And, a Device Replacement Guide report that can prioritize devices to be replaced and help optimize refresh cycles based on multiple device performance and health factors identified by the HP TechPulse analytics technology.

We’ve also added support for Microsoft Intune. Many HP customers have already invested in Microsoft Intune and now HP Service Experts can support and manage these customers’ Windows devices with their Microsoft Intune subscription.

Ultimately, we want to help HP customers get what they need from their technology. In a work culture where devices are used in different environments, and the usage experience is impacted by so many factors, we wanted to go a step further and tackle the management aspect. It’s something we have a lot of institutional knowledge in and it made sense to offer it up to customers. The modern workplace requires modern IT, and that is where HP, and its network of local partners around the world continue to lead the way.

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[1] Mavenlink & Gigaom

[2] HP DaaS plans and/or included components may vary by region or by Authorized HP DaaS Service Partner. Please contact your local HP Representative or Authorized DaaS Partner for specific details in your location. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.

[3] IDC DaaS Americas Survey, October 2016 and IDC US PCaaS Multi-client Survey, 2016

[4] HP unified endpoint management is provided by HP Service Experts in HP DaaS Enhanced or Premium plans. Service Experts deliver service using VMware Workspace ONE powered by AirWatch. Or, customers using Microsoft Intune may have our Experts manage using licenses they already have. Please check availability of options in your country.

[5] ServiceNow license required, sold separately, and requires installation of the HP DaaS application from and a valid license for ServiceNow ITSM software.