The quality and safety of all HP products is our top priority. We learned that batteries provided by one of our suppliers for certain notebook computers and mobile workstations present a potential safety concern. We took immediate action to address the issue and are replacing the batteries in question. This action pertains to approximately 0.1 percent of the HP systems sold globally during the recall time period.
Customers can visit HP’s site to learn if their battery should be replaced. Impacted customers will have their batteries replaced free of charge and may continue safely using their device by placing the battery in Safety Mode and connecting to an external power source.