Press Blogs

HP Celebrates 20 years of innovation in the Retail and Hospitality Industry with next-generation platform

Andrew Medlin, Senior Director of HP Retail and Industry Solutions

June 13, 2023

It’s been two decades since HP launched its first dedicated retail point-of-sale (POS) platform, the HP rp5000, on June 6, 2003, and today we are excited to announce the 5th generation of this platform, the HP Engage Flex Pro G2 & HP Engage Flex Pro-C G2. While plenty has changed about this platform over the last 20 years, like the name, the additional size option, and of course the evolving technology inside the box, there are core aspects of this platform that have remained unchanged, including the flexible and reliable design and the long lifecycle.

Twenty years ago, the HP rp5000 provided businesses with the best of both worlds by combining the price and performance of a traditional desktop PC with the features and functionalities of a POS system. The rp5000 and the generations that followed provided a wide range of businesses with the flexibility of an industry-standard PC-based architecture, enhanced peripheral support, ruggedized chassis and components, and a 10-year total purchasing and support lifecycle combined with the economies of scale that HP has in the PC market.

Fast forward 20 years and today we are announcing the 5th generation of the rp5000 platform, the HP Engage Flex Pro G2, and the slightly smaller option, HP Engage Flex Pro-C G2. They remain the stable, secure, high-performance platforms with outstanding flexibility that they’ve always been, and suitable for a wide range of deployments that span POS, digital signage, video surveillance, store controller, OEM, and more.  Both platforms offer a choice of operating systems1 and have the power to run multiple applications simultaneously with 13th Gen Intel® Core™ processors2.

With multiple connectivity, graphics, and networking options, and the ability to accommodate a range of peripherals, this powerful platform can be configured to meet your needs now and grow with you into the future. The Engage Flex Pro & Pro-C also allows you to declutter and optimize tight spaces with the ability to power the HP 14t and HP 16t displays directly from the platform via a USB-C® cable.

Spend more time focusing on your business, not on technology with a platform that is designed to withstand harsh environments and passes HP’s Total Test Process3. Enjoy automatic firmware intrusion detection and repair from day one with HP Sure Start Gen 74 and reduce the cost and complexity of managing your platform with the HP Manageability Integration Kit4.

Planned for early 2024, customers will have the option to gain even more control over their Engage Flex Pro & Pro-C platforms with HP’s new remote management solution, HP Anywhere Remote System Controller. 5 Customers will be able to connect to the device and perform out-of-band management tasks such as pre-boot access, BIOS updates, and re-imaging—from anywhere, without compromising control.

Similar to the original rp5000, Flex Pro G2 platforms will include a five-year lifecycle that provides customers with flexibility in their rollout schedules, and we will also offer extended protection with optional 3- or 5-year parts/service support6.

We are so proud to be celebrating the 20th anniversary of the rp5000 and look forward to many more years to come as we work to deliver the very best quality and innovation to our customers.

Join in on the celebration on LinkedIn; Cheers to 20 years! 

HP Inc. Media Relations


©Copyright 2023 HP Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the expresswarranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.


1 Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows 11 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. See

2 Multicore is designed to improve performance of certain software products. Not all customers or software applications will necessarily benefit from use of this technology. Performance and clock frequency will vary depending on application workload and your hardware and software configurations. Intel’s numbering, branding and/or naming is not a measurement of higher performance.

3 HP Total Test Process testing is not a guarantee of future performance under these test conditions. Accidental damage requires an optional HP Accidental Damage Protection Care Pack.

4 HP Sure Start Gen7 is available on the HP Engage Flex Pro equipped with 13th generation Intel® processors. HP Manageability Integration Kit can be downloaded from

5 HP Anyware Remote System Controller requires internet access. Automation of tasks and viewing system information only available with select Z desktop workstations, see datasheet for details. HP Anyware Integrated Remote System Controller not compatible with Z2 Mini platforms and not recommended for non-Z devices. HP service and support not available for non-Z devices. Full suite of hardware alerts available with select Z desktop workstations. See datasheet for details. HP Anyware Remote System Management must be purchased separately and is required for fleet management and viewing of consolidated reports from all devices. Planned to be available 2H of 2023.

6 HP Care Packs are sold separately. Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit HP Services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.