Press Releases

HP Study Unveils the Rise of the ‘Empowered Employee’

As the pandemic accelerates workforce innovation, employees are prioritizing the pursuit of personal passions, reskilling and retraining themselves for the future of work

October 14, 2020

PALO ALTO, Calif., October 14, 2020 – HP Inc. (NYSE: HPQ) today released the results of its HP Workforce Evolution Study (WES) that reveals how the acceleration of digitization and remote work caused by the COVID-19 pandemic has heightened the need for reskilling, with 6 in 10 office workers in the U.S. and Europe agreeing that lifelong learning is now more important than ever before.



In the face of decreased job security, HP’s study identifies a new trend in the rise of the “Empowered Employee” – office workers who are retraining themselves with the skills needed to succeed beyond their current roles and for the future of work. More than 40% are doing so through online programs, like HP LIFE —  an HP Foundation program offering free, skills-training for entrepreneurs, business owners, and lifelong learners all over the world — that has seen an impressive 282% growth in signups compared to the same period in 2019.

With 35% of employees surveyed more likely to start their own companies with the new skills they gain, HP’s survey also examines what actions employers must take to ensure they are providing employees with the support, equipment, training and flexibility required to attract and retain top talent.

“The past few months have accelerated the future of work. Everyone has been affected — from the world’s most powerful organizations to small businesses and individuals,” says Tracy Keogh, Chief Human Resources Officer at HP and co-chair of the World Economic Forum’s task force for the Future of Work. “It is more important than ever to not only invest in the latest technology but also invest in the skills of our workforce. The strength and agility of our people will be what continues to propel us forward.” 

These trends are not exclusive to the United States and Europe. Another report HP commissioned earlier this year — The HP Asia SMB Report 2020 — found that SMBs in Asia also realize the important of innovating the way people work and investing in digital-first skills to maintain growth post-COVID.


Workforce Evolution Study Methodology

Commissioned by HP, and conducted by Edelman Intelligence, the study involved a fifteen-minute online survey of 6,000 office workers across the United States, United Kingdom, Spain, Germany, France, and Italy. Data was collected between July 24, 2020, and August 5, 2020. More information is available here.

Office workers are defined as primarily desk- or office-based employees who work full-time, part-time or reduced hours due to COVID-19. To learn more about the study, individual market findings and HP’s additional predictions for the future of work, manufacturing and innovation please visit:

HP Asia SMB Report 2020 Methodology

HP’s SMB study in Asia surveyed 1,600 small-to-medium businesses in eight markets to understand how the COVID-19 pandemic has affected them, and the tools and support they need to recover.


About HP Inc.

HP Inc. (NYSE: HPQ) creates technology that makes life better for everyone, everywhere. Through our product and service portfolio of personal systems, printers and 3D printing solutions, we engineer experiences that amaze. More information about HP Inc. is available at

Susan Vander May


©Copyright 2020 HP Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

1 HP Healthcare Edition for Print devices are equipped with at least one set of sterilizable, sanitizable drapes (made of VMQ silicone). In addition to the cleaning and disinfection guidance previously detailed, these drapes can be removed, immersed in soap and water or a recommended disinfectant solution (please refer to recommended Healthcare Edition for Print cleaning formulas in the user guide). For further sterilization purposes, these drapes can be exposed to Hydrogen Peroxide Vapour (HPV). The drapes are sterilizable in an autoclave or thermo disinfector at temperatures up to 134 ºC (270 ºF). HP recommends that the drapes be replaced after 200 sterilization cycles in an autoclave. Please contact your HP representative for replacement drapes when necessary. Approved and tested cleaning and disinfectant formulas for VMQ silicon-based drapes covering surfaces for HP Healthcare Edition for Print include: Chlorine based, up to 100,000 ppm (10%) bleach content; Formaldehyde based, up to 370,000 ppm (37%) formaldehyde content; Oxidizing, such as Hydrogen Peroxide, up to 30,000 (3%) ppm content; Quaternary Ammonium, up to 20,000 ppm (2%) content. Customers may experience some visible changes to cosmetic finishes over time as a result of these cleaning techniques.

2 HP Healthcare Edition multi-function printers have been tested to simulate up to 10,000 wipes with germicidal towelettes on Control Panel and Keyboard over a 3-year period. Repeated use of these germicidal wipes may cause some cosmetic changes to the product. Testing completed as of September 2019. Germicidal towelette chemical composition is subject to change. Tested germicidal towelettes include: Sani‐Cloth® Plus Germicidal Disposable Cloth (EPA Reg. No. 9480-6); Sani‐Cloth® AF3 Germicidal Disposable Wipe (EPA Reg. No. 9480-9); Super Sani-Cloth® Germicidal Disposable Wipes (EPA Reg. No. 9480-4) and CaviWipes® (EPA Reg. No. 46781-8); Clorox Healthcare® Bleach Germicidal Wipes (EPA Reg. No. 67619-12).

3 Putri WCWS, Muscatello DJ, Stockwell MS, Newall AT. Economic burden of seasonal influenza in the United States. Vaccine. 2018;36(27):3960-3966.

4 N. Ide et al., “What’s on Your Keyboard? A Systematic Review of the Contamination of Peripheral Computer Devices in Healthcare Settings,” BMJ Open, 2019 Mar 8;9(3):e026437. pubmed/30852549

5 Contamination of healthcare workers’ mobile phones by epidemic viruses.

6 Investigation into the cleaning methods of smartphones and wearables from infectious contamination in a patient care environment (I-SWIPE).

7 Leas BF, Sullivan N, Han JH, Pegues DA, Kaczmarek JL, Umscheid CA. Environmental Cleaning for the Prevention of Healthcare-Associated Infections. Rockville, MD: Agency for Healthcare Research and Quality (US). August 2015 Report No.: 15-EHC020-EF. AHRQ Comparative Effectiveness Technical Briefs

HP Healthcare Edition MFPs are general-purpose printing and multi-function printing devices and are not intended for use in diagnosis, disease or other medical conditions.

9  Ferguson C. et al., “The Wicked Problem of Patient Misidentification: How Could the Technological Revolution Help Address Patient Safety?” J Clin Nurs, 2019 July;28(13-14):2365-2368. https://onlinelibrary.

10 Cerner EMR software required and sold separately. Biscom software is available on the HP cloud platform. Subscription required.

11  Medical Economics Staff. 2019. 2019 Physician Burnout Survey. Medical Economics. Aug. 12.